Service Standards: Key to Branding the Experience Class | Amphy
Service Standards: Key to Branding the Experience with Kenneth B | Amphy

Service Standards: Key to Branding the Experience

Creating an experience for both your employees and your customers is necessary to stand out from the competition. Creating service standards is the first step to doing just that.

What you'll learn

    Participants will learn the following:

Why Service Standards may be the most important component to the Organization Drivers of your business

How to utilize Core Values to create Service Standards for every position on the organization chart

How to create Service Standards that align with the brand and culture of your unique business

When and how to reinforce Service Standards with your staff to increase accountability

How to use Service Standards as a management and coaching tool

How to start creating Service Standards immediately

This class is perfect for

business owners, managers, executives, entrepreneurs

Your Teacher

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Ken has hosted and produced several podcasts including Branding the Experience, Cool Culture Corner, the CU Business News Podcast, Public Safety Talk Radio, and Beyond the Call. His articles have appeared in many publications including The Credit Union Journal, Lifestyle Entrepreneur, CU Business Magazine, ABA Bank Marketing, and as one of the first category directors of the recently launched Podcast Magazine. Ken is a well sought-after speaker and has presented during several conferences, both in-person and virtually, worldwide including an appearance as an “Icon of Influence” during the New Media Summit.

How to participate

Simply click the link in your confirmation email to join the video call.
Note: Be sure to download Zoom for free on a desktop or mobile device before your scheduled class.