Service Sector Management

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60 min
Private Class
Service Sector Management-0

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An in depth explanation of the concepts and theories in Service Sector Management.

What you'll learn

All SSM topics, including, Foundations of SSM, SERVQUAL Model, GAP Alanysis, 7 P's of Services, Customer Journey, Touchpoints, Customer Satisfaction, etc.
Reference Books- Lovelock and Zeithaml

This class is perfect for

All undergraduates and postgraduates who have taken Service Sector Managemt as their subject.
Learn ,, with Maseera P | Amphy

Meet Maseera Patel,

Your teacher

Hello students. I am an educator with a passionate commitment to learning and education. My qualifications are M.B.A, M.COM, N.E.T, and S.E.T. I have more than 8 years of experience in teaching HR, Marketing, and General Management to students at the diploma, undergraduate and post-graduate levels.

What to bring

Teaching resources provided by their institution, pen and paper.

How to participate

emailHead to your confirmation email or booking page, and click the button to join the stream.
zoom callIf you haven’t already, download Zoom for free on your computer or smartphone in advance.