Service Sector Management
What you'll learn
All SSM topics, including, Foundations of SSM, SERVQUAL Model, GAP Alanysis, 7 P's of Services, Customer Journey, Touchpoints, Customer Satisfaction, etc. Reference Books- Lovelock and Zeithaml
This class is perfect for
All undergraduates and postgraduates who have taken Service Sector Managemt as their subject.
Hello students. I am an educator with a passionate commitment to learning and education. My qualifications are M.B.A, M.COM, N.E.T, and S.E.T. I have more than 8 years of experience in teaching HR, Marketing, and General Management to students at the diploma, undergraduate and post-graduate levels.
What to bring
Teaching resources provided by their institution, pen and paper.
How to participate
Head to your confirmation email or booking page, and click the button to join the stream.
If you haven’t already, download Zoom for free on your computer or smartphone in advance.