Service Sector Management Class | Amphy
Service Sector Management with Maseera P | Amphy

Service Sector Management

An in depth explanation of the concepts and theories in Service Sector Management.

What you'll learn

All SSM topics, including, Foundations of SSM, SERVQUAL Model, GAP Alanysis, 7 P's of Services, Customer Journey, Touchpoints, Customer Satisfaction, etc.
Reference Books- Lovelock and Zeithaml

This class is perfect for

All undergraduates and postgraduates who have taken Service Sector Managemt as their subject.

Your Teacher

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Hello students. I am an educator with a passionate commitment to learning and education. My qualifications are M.B.A, M.COM, N.E.T, and S.E.T. I have more than 8 years of experience in teaching HR, Marketing, and General Management to students at the diploma, undergraduate and post-graduate levels.

What students need

Teaching resources provided by their institution, pen and paper.

How to participate

Simply click the link in your confirmation email to join the video call.
Note: Be sure to download Zoom for free on a desktop or mobile device before your scheduled class.